Refund policy

We want you to be happy with your order. The Faithful Familiar accepts eligible returns requested within 30 days of delivery.

Returns

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, and free from damage, stains, odors, pet hair, or other signs of use.

For stickers and similar products, items must be unused and unpeeled with the original backing intact.

Original packaging and tags should be included when applicable.

To request a return, contact us at support@faithfulfamiliar.com with your order number and the item you would like to return.

Please do not send an item back without contacting us first. Once your return is approved, we will provide return instructions and the correct return address.

Because some products are shipped directly by The Faithful Familiar and others are fulfilled by our print-on-demand production partners, the address your order originally shipped from may not be the correct return address.

For ordinary returns, including returns due to preference, fit, or ordering the wrong size, customers are responsible for return shipping costs unless otherwise required by applicable law. Original shipping charges are non-refundable except where required by law.

Items sent back without first requesting a return may not be accepted.

You can contact us with any return questions at faithfulfamiliar@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, misprinted, or different from what you ordered.

Please include your order number and clear photos showing the issue so we can evaluate it and make things right.

If the problem was caused by us or one of our fulfillment partners, you will not be responsible for return shipping costs if a return is required. Depending on the issue, we may be able to offer a replacement or refund without requiring the original item to be mailed back.

Non-Returnable Items

We cannot accept returns on:

• Personalized or custom-made products created specifically to your specifications
• Gift cards
• Items that have been worn, washed, used, altered, or damaged after delivery
• Stickers or similar products that have been peeled, applied, or otherwise used
• Items specifically marked Final Sale before purchase

Please contact us if you're unsure whether your item is eligible for return.

A product being printed after an order is placed does not, by itself, make it non-returnable under our standard policy. Our regular non-personalized print-on-demand apparel is covered by our 30-day return policy.

Exchanges

We don't currently process direct exchanges.

The fastest way to get a different size, color, or item is to request a return for the original item. Once the return is approved, you can place a new order for the item you would prefer.

European Union Right of Withdrawal

If you are a consumer located in the European Union and applicable consumer law gives you a statutory right of withdrawal, those rights apply in addition to our standard return policy.

Generally, EU consumers purchasing eligible products online have the right to withdraw from a purchase within 14 days without providing a reason. For orders containing multiple items delivered separately, the withdrawal period generally begins when the final item in the order is delivered.

Customers exercising the EU right of withdrawal are generally responsible for the direct cost of returning eligible goods when they have been informed of that obligation in advance. We will refund amounts required by applicable law, including the cost of our least-expensive standard outbound delivery option where required. Additional costs for upgraded or expedited delivery are not refundable beyond the standard delivery amount.

Certain products, including some goods made to a customer's specifications or clearly personalized, may be exempt from the statutory right of withdrawal.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund after we issue it.

For ordinary returns, original shipping costs are non-refundable unless otherwise stated or required by applicable law.

If more than 15 business days have passed since we notified you that your refund was issued, please contact us at support@faithfulfamiliar.com.